I read the conversation between an atheist and a renowned Christian who is also an intellectual and I realized how much knowledge we have attained as a church and how much such height of knowledge might be costing us. In the conversation, the atheist asked some questions and the Christian intellectual gave responses that IContinue reading “COMMUNICATION 102: A Lesson in Listening”
Creating long lasting customer loyalty is becoming alarmingly scarce in our business environment. So what do we do if we must change that experience? Let me suggest to you the three Ts of business retention. To maximize customer satisfaction, we must DEAL in the three “T”s – Time, Treasure and Trust.